We will continue to fill this area with responses to the most frequently
requested questions we recieve. If you cannot find the
information you seek, please send us a note via our feedback
form, or call us at 1-800-822-5840.
Shopping/Ordering Questions
Shopping With Us
Shipping Questions
Can I track my order?
Payment Questions/ Options
How do I.... Search? Comment? Etc?
Whether looking for tips on finding art, or wondering what our site
holds, the answers shall be found below:
Use Keyword Search?
Tips for successful hunts based on searching by keywords.
How do I turn Cookies on?
(Separate page)
Find out what cookies are, and how to turn them on in your browser.
Frequently Asked Questions (Separate page)
This covers everything from navigating the site, to questions on contacting
the management about artwork and any questions or concerns you may have.
Online Guide (Separate Page)
For the new web user, this section allows you to recieve a quick guide of the
site and it's many features.
Search Tips in Depth (Separate Page)
For the new websurfer, everything you need to know to find the perfect artwork
on our site.
Shopping with Us.
Q: How do I choose items?
A: When you find the art you want, click on add to cart and it will be added
to your shopping cart.
Q: What's in my Cart?
A: You can check your cart by checking on the "Cart" symbol at the
top of every page (under About Birchwood Art Gallery)
Q: Can I take items out?
A: When you click on the Cart symbol, you can remove items from your cart by
checking "remove" and updating the cart
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Shipping Questions
Q: What shippers do you use?
A: DHL and Parcel Post.
Q: Can you ship via a shipper I choose?
A: Yes, although you may pay a great deal more
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Can I Track my Order?
Q: Can I track my order as it is shipped?
A: Yes, both DHL and Parcel Post offer order tracking.
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Payment Questions/ Options
Q: Can I pay online?
A: Not at the moment. When you submit your order, we will call you at
the time you designate in your comments. We wish to uphold our high
level of service, and may be taking online payments in the future.
At the moment we prefer the "personal" contact between ourselves and
our customers.
Q: When contacted for payment, which credit cards do you accept?
A: American Express, MasterCard and Visa
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